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HOPE Interpretation and Translation Service Centre for Ethnic Minorities Launch

The HOPE Interpretation and Translation Service Centre for Ethnic Minorities, funded by the Home Affairs Department, officially launched on 10 December 2025.

Our services include:

  • Telephone Translation Service and Hotline
  • Rolling News Translation Service
  • Sight Translation
  • Onsite Interpretation and Escort

Because HOPE brings understandings — helping communities connect, communicate, and grow together!

#HOPEInterpretationTranslation #HOPEBringsUnderstandings

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HOPE Interpretation and Translation Service Centre

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About Us

VISION

To support and enhance the integration of ethnic minorities into Hong Kong society.

To create an inclusive community that embraces cultural diversity, racial harmony and equality for all.

To have children, individuals, families and migrants across countries live in dignity and harmony, and be contributing members to a just, humane and caring society.

MISSION

For our service users: To assist individuals and families with personal or social problems requiring inter-country cooperation..
For the society: To contribute to the prevention of social problems by making recommendations, undertaking appropriate study or action and advocating social policies.
For our staff: To develop a dynamic, innovative and cohesive staff with the vision, commitment and professional skills to give their optimum best to those in need of our services.

VALUE

To create an inclusive society where individuals from all ethnic backgrounds have equal access to opportunities and are empowered to reach their full potential is of utmost value. Responding to the needs of and intervening in systemic barriers that have hindered ethnic minorities from fully participating in society is essential. By harnessing the opportunities and potential of ethnic minorities, we strive to build a stronger, more prosperous, and more equitable society for all. Our commitment lies in working collaboratively with individuals and communities to shape a future where everyone, irrespective of their ethnicity, has equal opportunities to succeed.

HOPE SUPPORT SERVICE CENTRE FOR ETHNIC MINORITIES

As a support service centre for ethnic minorities, HOPE stands for Harnessing Opportunities and Potentials for Ethnic Minorities. It advocates the integration of ethnic minorities in Hong Kong society, creating a community with cultural diversity, racial harmony and equality. The centre is operated under the International Social Service Hong Kong Branch and has been providing quality services and programmes for the ethnic minority communities since May 31, 2009. The centre’s operation is funded by the Home Affairs Department.
We provide a wide range of services for adults, youths, children, and families residing across all the districts of Hong Kong. Ethnic minorities with Hong Kong Identity Card who come from countries including but not limited to Philippines, Indonesia, Nepal, Pakistan, India, Thailand, and Sri Lanka are welcome to use our services.

INTERNATIONAL SOCIAL SERVICE HONG KONG BRANCH

Founded in 1924, the International Social Service (ISS) is an international NGO without political, racial, religious or nationality bias with a General Secretariat in Geneva, Switzerland. As an integral part of the International Social Service (ISS) worldwide network, ISS Hong Kong works closely with other ISS units around the globe in providing inter-country social work and cross border social services to needed children and families between Hong Kong, Mainland China and across countries. It has established a strong reputation in serving migrants (Chinese and non-Chinese), divided families and cross border families as well as asylum seekers and refugees. In response to the local community’s needs, it also provides an array of services for families, children, youths and the elderly including adoption, foster care, small group home, integrated family service, school social work etc. International Social Service Hong Kong Branch is an active Non-Governmental Organization with an international perspective and worldwide connection. One of our strengths is our ability to provide social work assistance across borders, races, ethnicities and beliefs.

What We Do

1. Language Programmes

At HOPE Centre, we design and offer courses to meet your goals of learning Cantonese and English. Our classes are taught by experienced and qualified language teachers and cover a range of topics held at different levels! Enrolment is based on a first-come, first-served basis.

1. Basic, Intermediate, and Advanced language course (Full Course) HOPE Centre offers Cantonese and English language classes at different levels to accommodate students' literacy development.  Beginners can start at our Basic level and study their way up the levels to develop their knowledge! These courses are only $100HKD for 10 sessions, with each session being 2.5 hours long. Students are required to complete 80% attendance to obtain a Certificate of Attendance. Students must be 18+.

2. Fun Learning language course (Short Course)

Fun Learning language courses are perfect to learn the basics, and is suitable for those with less time or want a shorter course.  Compared to the Basic level it is a shorter course: it is 5 sessions, each session being 2 hours long.  These courses are only $100HKD deposit, which is refundable upon 80% attendance. Students must be 15+.

3. Chinese Enhancement (For kids)

HOPE Centre also offers Cantonese classes for children. Our Chinese Enhancement is divided into two types: Reading & Writing or Listening & Speaking. These courses are only $100HKD deposit for 10 sessions, which is refundable upon 80% attendance, with each session being 2 hours long. Students are required to complete 80% attendance to obtain a Certificate of Attendance. Students must be within the age range of 7-16.

2. Orientation & Seminars

HOPE Centre offers a wide range of programmes focusing on introduce public services, and community and social resources available regularly to support ethnic minorities to gain access to relevant and updated information about the communities of Hong Kong.

3. Integration Programme

HOPE Centre offers comprehensive programmes to individuals and families to ensure a path for growth and better integration.

Programmes to enhance individual's capacity such as skill enhancement workshop, social inclusion activities, community service, cross cultural appreciation and sharing activities.

Sports Day, Beyond Race, Cultural Show is organized to cultural exchange, appreciation and foster integrated and harmonious society.

4. Programme for Families and Children

HOPE Centre offers variety of programmes including family outing, interest class, local culture sports training, men's activity, health awareness seminars, parents and child activities to enhance family and individual wellbeing.

5. Dedicated programmes for Ethnic Minority Youths

HOPE Centre organized tailor-made programmes and activities for youth to empower and realize their potentials and aspirations.

Fundamental programmes and activities such as exploring Hong Kong, cultural exchange, social inclusion activities, community service, skill-based training, team building programme, volunteer trainings and services will be organized to enhance the capacity of EM youths.

Leadership groups, uniform groups, career development activities, sports training programmes are offered to EM youth to enhance and develop potential of EM youths.

HOPE Centre also offers Mentorship & Internship programme to provide an opportunity for youth to gain valuable hands-on working experience and to develop and refine skills.

HOPE Centre organizes EM Youth Day and Youth Talent Show to highlight the learning and experience of youth gained from activities and workshops.

6. After-School Tutorial Programmes

After-School Tutorial classes assist EM students to review homework, prepare for exams and work towards improving their studies by experienced and qualified teachers and tutors assistants.

HOPE Centre offers primary to secondary level after school tutorials at two locations.

A. Nam Cheong District Community Centre IFSC's Sham Shui Po

Time- Monday to Thursday - 4:00 pm to 6:00 pm

B. HOPE Centre, Wan Chai

Time- Monday to Thursday - 4:30 pm to 6:30 pm

7. Other Services

I. Counselling, Guidance & Referral: Upon accessing the service users’ needs our Registered Social Workers can provide casework intervention including but not limited to consultation, guidance, counselling, and referrals as required.

II. Onsite Translation: HOPE EM staff with different ethnic background can provide onsite translation service.

III. Volunteers Service: HOPE Centre welcomes diverse group of well-meaning individuals, group or organizations to support the vision and mission of HOPE Centre. Volunteers are mobilized to serve an contribute to the community.

IV. General Enquiry Services: HOPE Centre can be contacted via hotline, office phone, email, fax, mail or drop in the office to ask for help or enquiry.

V. A band room is dedicated to those who would like to enjoy playing their favourite instruments or sing in a private and quiet environment.

Meet Our Team

Centre In-Charge and Integration Program Supervisor

Ms. Amy Wong

Centre In-Charge

Amy is a registered social worker and a registered yoga teacher with a vision of LOVE and HOPE. Passionate about holistic well-being for ethnically diverse groups.

Ms. Rutchie Grospe

Integration Program Supervisor

Like to join Cross-cultural activities and social inclusions? She would love to have you in! She also supervises language programmes.



Social Workers

Ms. Ming Woo

Social Worker

She is a social worker of Family Programmes. She loves to get to know all people. Feel free to find her if you need any help, or just someone to talk to!

Ms. Chloe Cheung

Social Worker

She is a social worker of YOUTH unit. She like hanging out with youths. So, don't hesitate to enrol under youth programmes.

Ms. Sophia Soabas

Social Worker

She is with HOPE-CARE Team, she's outgoing and always out and about. She love a good laugh!



Project Officers

Ms. Ritu Agnihotri

Project Officer

She is with CARE Team, she is warm & caring person. If you need any help feel free to contact her.

Mr. Audrick Salvador Robinson

Project Officer

Leads the digital backbone of HOPE Centre social network, optimizing web and data systems to support community outreach.

Building bridges through tech for those who need it most.

Mr. Shubham Thapa

Project Officer

If you want to enroll your kids to the YOUTHS programmes, please consult him. He is fun loving and he would love to welcome you to join the programmes.

Ms. Nicole Lee

Project Officer

She is in charge of language team and can help you to enrol all language classes. Call her to fix your schedule!

Ms. Simran Limbu

Project Officer

She is fun-loving and adventurous, she handles family outings, health talks,interest class and beauty program.

Ms. Kainaat Hayat

Project Officer

She is passionate about assisting individuals with employment services and various support needs. Don’t hesitate to reach out if you need help or have any questions!.

Ms. Mehr-Un-Nisa

Project Officer

She is with HOPE-CARE Team, who is passionate about caring and Supporting Ethnic minorities.



Project Assistants

Ms. Rungthip Lai

Project Assistant

If you want to join language classes, she would love to welcome you to join the program.

Mr. Joseph Manlangit

Project Assistant

He helps the flow of any activity related to YOUTH unit go smoothly. Join our dynamic team at Youth Team in creating a brighter future for our youth!

Ms. Shabina Mall

Project Assistant

She is with HOPE-CARE Team. She likes to do self-care and care for others.

Ms. Krishna Dinesh

Project Assistant

Looking for kids activities, consult her, she would love to have your kids to get enroll in.

Ms. Rakhi Singh

Project Assistant

Assisting the ADULT team with fun and memorable family activities while loving to explore different cultures and artworks.



Receptionist and Administrative Assistant

Ms. Florinda F. De Leon

Administrative Assistant

She handles all the numbers, the papers and the other administrative work. She is happy to support you anytime.



Other Staff and Tutors

Language Classes Tutors

Ms. Florence, Mr. William, Mr. Francis, Ms. Allison, Ms. Emily

After School Tutorial Programme (ASTP) Tutors & Tutors Assistants

Ms. Yashita, Mr. Hangmuk, Ms. Ho, Mr. Jacko, Ms. Alisha

Computer Classes Tutors

Mr. Sam, Mr. Tony, Mr. Jamil

Music & Photography Tutors

Mr. Jonathan, Ms. Winkie, Mr. Darshan

Guidelines / Rules / Regulations

A) Personal Data Collection Statement

Service users must provide complete and accurate information for programmes, activities, groups, and all other services’ enrolments. All information shared with the centre staff will be held in strict confidence, and will only be shared with others on a need-to-know basis. Service users must respect the confidentiality of other service users and staff, and not disclose any confidential information without their consent. All data processing will be in compliance with the Personal Data (Privacy) Ordinance (Cap. 486).

B) Enrolment, attendance and Cancellation Policy; Deposit Collection & Refund Guidelines

Enrolment

The registration of programmes, activities, groups, and all other centre services is made on a first come, first served basis to the qualified service users.

Attendance

Service users are required to make appointments or register in advance for our programmes and services. Service users are expected to attend all scheduled sessions or appointments on time. Service users are expected to attend all scheduled sessions or appointments on time. If a service user is unable to attend a scheduled appointment, they must provide at least 24 hours' notice to the centre. If a service user is unable to attend an appointment, they must notify the centre as soon as possible, and at least 24 hours before the scheduled appointment. Failure to attend a scheduled appointment without prior notification may result in the removal of service user from the service.

Service users who arrive late for a scheduled appointment may have their appointment shortened, rescheduled, or cancelled depending on the availability of staff and resources, as well as the centre operation. The centre will make effort to accommodate late arrivals, but cannot guarantee that the full appointment or service time will be available.

Cancellation

The centre acknowledges that unforeseen circumstances may arise, leading service users to cancel or reschedule appointments. Nevertheless, in order to maintain the efficiency and effectiveness of service delivery, the centre has implemented an absence and cancellation policy that service users are required to adhere to.

Deposit

Some of our programmes and services require a prior deposit payment to confirm your application for programme participation. The deposit will only be refunded under the following conditions:

i. After attending the one-off programme, or

ii. Attending at least 80% of the sessions for class or multiple sessions programmes or groups.

Deposits will be forfeited when participants are absent from the one-day programme or at least 80% attendance requirement is not met for session-based programme.

Deposits must be collected within one month after the conclusion of the programme. Refunds for deposits will not be issued to service users after the one-month period has elapsed. In the case of a one-off programme, the one-month notice period will commence from the day of the programme. For session-based programmes, the one-month notice period will commence from the last session of the class.

Exceptional cases will be given due consideration, provided that participants provide reasonable justification. These cases will be subject to further review by our staff.

Participants will be reminded via messages about their confirmation of programme registration and deposit settlement.

C) If the participant is below 18 years old

Parent's/Guardian's Consent

1. I hereby give my consent for my son/daughter to participate in the activities at the Centre.

2. I confirm that my son/daughter does not have any medical or health-related condition that require special arrangement.

3. I grant permission for my son/daughter to travel by any form of public transport.

4. I understand that the Centre assume no responsibility for any loss, damage, or injury that may occur during my child's attendance at any of the centre-organized activities.

D) Service User’s Consent for photographs or videos

HOPE Centre retains full authority to utilize any photographs or videos featuring your participation in HOPE Centre events for various purposes such as publication in brochures, YouTube, newsletters, website, Facebook, and other related mediums.

E) Terms and Conditions

1. International Social Service Hong Kong Branch (ISSHK) reserves the right to modify these terms and conditions at any time without prior notice. Any disputes arising from these terms and conditions shall be resolved in accordance with the agency guideline as well as the laws of the jurisdiction in which the centre is located, and the decision of the centre shall be final.

Testimonials

Our service users rave about the seamless experience and personalized attention they receive. From engaging events to insightful workshops, our users find every moment with us enriching and fulfilling. See what they have to say about our activities!

Ms. Avuta Aliekya

Service User (Indian)

We like all programmes of HOPE Centre. Our kid loved everything especially the staff, she is very attached to them. I must say a very big thanks to all of them for their efforts in taking care of kids with lots of patience. The staff of HOPE Centre made us feel like we have a big family in HK.

Ms. Nethra Karthik

Service User (Volunteer)

HOPE Center has always been a place of exploration for me to learn. Being a high school student, HOPE Center’s internship and volunteering activities have helped me a lot to discover myself, that is how I got my job as a part time barista at Starbucks. The staffs are really the coolest and the kindest people I have ever met. They are very supportive and encouraging. Many beautiful memories to treasure at Hope Centre.

Ms. Samaira Iftikhar

Service User (Pakistani)

I started joining activities at HOPE Centre when I arrived in Hong Kong and I didn’t know much about the city. Thanks to the HOPE Centre for all the indoor and outdoor activities. I learned Cantonese in the class too. It’s a wonderful experience and I am grateful. The staff here is so cooperative that they never disappoint me. Cheer!

Mr. Cezary Podkul

Service User (Polish)

My name is Cezary. I’m a lecturer at Hong Kong University. I’ve completed two beginner courses, and two intermediate-level courses. Starting from zero, I can now fluently ask how much something costs, give greetings and Chinese New Year’s wishes, order meals, talk about the weather and much more. The classes cost only HK$100. It’s one of the best values you’ll find for language learning anywhere in the world and the instructors are top-notch. I cannot recommend it enough and look forward to starting my next course in a few months!

Ms. Smita Warvante

Service User (Indian)

I would like to thank HOPE Centre team for giving opportunities to EMs to explore new things with family and innovative activities for kids, my daughter currently attending swimming classes with you and througly enjoying. I am happy to see her as she is introvert teenager but with this opportunity I can see her enjoying!! Thanks a lot team for your efforts 👍

Ms Ausawaponsuwan Sunantha

Service User (Thai)

Firstly, I would like to thank the founder of the HOPE Centre for assisting my minority group and me during the COVID-19 outbreak. We learned about the HOPE Centre from Thai people who told us that face masks were being distributed for free. We came and met Ms Rung, the first Thai staff who helped us. There are many activities that the HOPE Centre organizes, and the services are excellent. I encourage everyone to become members and enjoy the benefits. Thank you to all the staff at the HOPE Centre

Supriya

Service User (Nepalese)

I cannot thank the HOPE Centre enough for the opportunities they've provided me as an ethnic minority to give back to my community while also empowering me with the necessary skills to succeed. With their support, I have been able to make a meaningful impact in my community and grow both personally and professionally. The support and guidance I have received from the HOPE Centre team have been truly invaluable. I would highly recommend anyone looking to make a difference in their community to get involved with this incredible non-profit organization.

Contact Us

Email Us

ethnic_centre@isshk.org

Call

+852 2836 3598

Hotline

+852 5188 8044

Centre Opening Hours
Monday 9:00 am 6:30 pm
Tuesday - Sunday 9:00 am 9:00 pm

HOPE Centre is closed during public holidays.