HOPE Interpretation and Translation Service Centre for Ethnic Minorities

Telephone Interpretation Service and Hotline

Fast 3-way voice conferencing interpretation support for ethnic minority service users, government bureaux and departments, and NGOs, schools, and other public service providers in Hong Kong.

Languages available

Language Hotline number
印尼語 Bahasa Indonesia 3009 - 9001
孟加拉語 Bengali 3009 - 9002
印度語 Hindi 3009 - 9003
尼泊爾語 Nepali 3009 - 9004
旁遮普語 Punjabi 3009 - 9005
他加祿語 Tagalog 3009 - 9006
烏爾都語 Urdu 3009 - 9007

HOTLINE FOR GOVERNMENT BUREAUX AND DEPARTMENTS

政府決策局及部門專線

3009 - 9030

HOTLINE FOR NGOS, SCHOOLS & OTHER PUBLIC SERVICE PROVIDERS

非政府機構、學校及其他公共服務提供者專線

3009 - 9020

Service Summary

  • The Centre provides 3-way voice conferencing telephone interpretation service between EM service user, public service provider and Interpreter.
  • For interpretation services exceeding 30 minutes, service users should book telephone interpretation services in advance (maximum 3 hours).

Service Hours

Day / PeriodOperating HoursRemarks
Monday-Sunday 8:00 AM - 10:00 PM Regular service hours
Public Holidays Closed No hotline operation
During non-service hours (Government Bureaux & Departments only)

The Centre will provide emergency interpretation services to government bureaux and departments outside operation hours (including public holidays). Please call the designated hotline 3009 - 9030 and inform the staff of the required language and your contact number. An interpreter will call back as soon as possible to provide interpretation support.

NGOs, schools, and other public service providers do not have this non-service-hours emergency feature.

Service Fee

  • For Government Departments: For Free
  • For NGOs, Schools, & Public Service Providers: For Free

Cancellation

  • Please call the hotline to inform the Centre.
  • If the scheduled appointment cannot begin within 15 minutes, the appointment will be cancelled.

Quick Actions

Government Departments Form NGOs, Schools, and Other Providers Form Email: hope.it.scem@isshk.org Call 3009 - 9020

Application

1

Instant Support via Hotline

Our hotline will arrange interpreter to provide instant interpretation services. If you are unsure which EM language is required, our staff will assist you in identifying the appropriate language.

Government Bureaux & Departments: 3009 - 9030 NGOs, Schools & Other Providers: 3009 - 9020
2

For Services Exceeding 30 Minutes

Please submit the appropriate Telephone Interpretation Service Request Form:

3

Send Request in Advance

Submit by Fax 3160-8146 and send email request 3 working days in advance.

hope.it.scem@isshk.org
4

Confirmation

The Centre will contact you within 24 hours to confirm your application.

Instant Interpretation Services (<30min): A designated hotline for NGOs, Schools, & Public Service Providers: 3009 - 9020